Rohan Paul

Customer service is being disrupted with AI everywhere. People will soon use their own AI agents to contact companies for them, to change a booking, cancel a plan or ask for a refund. Parloa is building a governance layer for this: a set of rules a company controls, sitting between the business and every AI agent that contacts it. When a customer’s AI agent reaches out, the company has to check whose agent it is, what that agent is allowed to ask for, what the company can agree to, and what gets recorded. A human support script can’t do that. These checks have to run in software, on every request.