Santiago Valdarrama
@svpino
The biggest advantage of using this is how much system-specific work it packages for you.
You can use Ampersand to connect an agent to your customer's Salesforce. You configure the object and field mappings, and Ampersand applies them while handling API calls, authentication, token refreshes, and retries.
If you've ever tried to deal with two different Salesforce accounts, you know how painful this is.
