Santiago Valdarrama
@svpino
This story resembles more or less my experience and what I'm seeing around:
These guys automated 50% of their IT requests in a few days using Serval, but they didn't lay off anyone.
Instead, they moved their engineers into other teams and had them work on much harder problems.
Zero layoffs. Engineers doing better/harder things.
I'm seeing the same pattern over and over again.
